How do SAS ensure quality in products and services?

SAS is committed to providing only products and services that consistently meet its own exacting standards. To achieve this, it has established a series of key objectives:

• To maintain, develop and improve systems for delivering these products and services
• To understand customer requirements. Be responsive, precise, supportive and cost-effective
• To ensure that employees are both aware of their responsibilities towards quality, and trained to enable them to maintain them
• To ensure that individual employees are accountable for the quality of their work
• To regularly review the system for delivering quality
• To seek continuous improvement of business practices, through effective process management and teamwork at all levels
  
  

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